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Orange Cinnamon Chocolate O Pralines

Orange Cinnamon Chocolate O Pralines

Regular price £16.99 GBP
Regular price Sale price £16.99 GBP
Sale Sold out
Tax included. Shipping calculated at checkout.
Orange Cinnamon Chocolate O Pralines

Shipping

SHIPPING & DELIVERY POLICY
Last updated: 02/07/2022July 02, 2022
This Shipping & Delivery Policy is part of our Terms of Service("Terms") and should be therefore read alongside our main Terms: https://secrettaart.myshopify.com/policies/terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for all purchases. Pickups are available 9:00 - 5:00.
 
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://secrettaart.myshopify.com/policies/refund-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
  • Email: secrettaart@gmail.com

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at secrettaart@gmail.com. Please note that returns will need to be sent to the following address: 226, Rectory Road, Gateshead, Tyne And Wear NE8 4RP

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at secrettaart@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at secrettaart@gmail.com.

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Made with love❤️

Personalised elegance underpins everything we do. We pride our-self in creating bespoke cakes designs tailor-made to suit the needs of your big occasion.

  • Always Authentic!

    All food items which are sold by us are created by us and made for you!

  • Excellent Experience.❤️

    With just a superpower spoon and a Secrettaart patisserie, you can have a magical experience!

  • Pre-order Available!

    Have a special day coming up? Well we offer Pre-order of cakes and patisseries, ready for your birthday, wedding etc.

  • Your Satisfaction.❤️

    At Secrettaart our goal is to ensure you are happy with your patisseries no matter what!

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